Residential and Consumer Services
Get support for our residential and consumer products, such as NBN, ADSL, Home Phone, and more.
Accounts & Billing
- Your bill explained
- Billing Migration FAQs
- How to pay your Bendigo Telco invoice via Phone
- Accessibility and the Bendigo Telco website
- How does Bendigo Telco prevent unauthorised access?
- Pricing change for Exchange Online
ADSL Internet
- I don’t have a home phone currently – will I need one for my ADSL service?
- Will I need a specific router for my ADSL connection?
- Can I add a VoIP service to my current ADSL service?
- I’m moving house – can I relocate my current ADSL service?
- Can I upgrade from ADSL to the nbn when it becomes available in my area?
- I’ve used all of my monthly allocated data – what will happen next?
NBN Internet
- Quick start NBN guides
- Fixed Wireless Plus Migration FAQ
- NBN FAQs
- How do I test my internet speed?
- I have a new device - What happens to my contacts?
- Upgrading your home internet plan
Email services
Mobile phones, tablets & plans
- What to do if Your Mobile Number has been Stolen
- Disconnecting and cancelling your mobile plan
- Understanding the Optus 4G network
- Switching your service to Bendigo Telco
- Changing and upgrading your mobile plan
- All things relating to sim cards