We've gone to great lengths to achieve one goal with our monthly bills - simplicity.
While we're confident that most of the information should be accessible and understandable, we've created this quick bill guide which explains the components of your bill in greater depth.
Match the numbers on the bill with the descriptions below for more information.
1. Addressee information
This section highlights some key information relating to the account holder, such as name and billing address. If you notice information that might be out of date, make sure to get in touch with us to get it updated
2. Summarised payment information
In this section, we give customers a quick glance at what they previously owed on last months bill, payments made against that balance, and the remaining balance. The definitions for these items are as follows:
- Previous balance: This was the total amount owed on the invoice you received one month prior. For example, if your April bill displayed a previous balance of $30, then you would have owed a total of $30 on your March bill.
- We received: This is the amount you paid towards your last bill, prior to receiving your current bill. For example, if you paid $25 towards you bill in March, the bill you receive in April will say We Received - $25.
- Credits and adjustments: From time to time, there may be an issue that requires either an additional credit or debit against your account. The total amount of credit and/or debit that has been applied to your account will appear here.
- Balance carried forward: This figure is calculated by taking the previous balance figure, then deducting the amount next to we received, and then finally applying any credits or adjustments. For example, if your April bill has a previous balance of $60, we received $40, and a $20 credit is applied, the balance carried forward figure would be $0.
- Current bill: This figure is the total amount (including applicable GST) of all service charges for the month being billed. For example, if your April bill shows a current bill amount of $50 dollars, that is the amount charged for your services during the month of March.
3. Bill balance
This section shows the final bill balance (the sum of balance carried forward plus the current bill amount) and the date by which the balance is due. Please ensure you pay your invoice by the due date to avoid possible late fees. Some payment methods - such as BPAY - may not transfer instantly. When choosing your preferred method of payment, be sure to check how long transfers typically take to avoid late fees.
4. Billing history
This graph summarises the total amount billed during 4 historic billing cycles. This figure is calculated from the service charges of each billing month. The total amount billed is different from the final bill balance, which is a combined figure of previous and current balances. The total amount billed figure is best represented by reviewing the current bill amounts of previous bills.
5. Payment information
There are several payment methods to pay your monthly bill - including visiting your local Bendigo Bank branch. Some payment methods, such as BPAY - may not transfer instantly. When choosing your preferred method of payment, be sure to check how long transfers typically take to avoid late fees.