We're here to help!
If you have any questions about your service, account, or any other enquiry, you can touch base with our friendly Customer Help support team.
The easiest way to submit a support request is by raising a ticket in SmartCentre. If you need help raising a ticket in SmartCentre, visit our FAQ article.
SmartCentre is Bendigo Telco's customer dashboard where you can pay your bill, see your usage, manage yours services, and more. Click here if you don't have a SmartCentre account yet.
We have a number of other channels you can use to get in touch with us:
- You can chat with a Customer Help team member online
- Send us an email with your request to customerhelp@bendigotelco.com.au
- Call our Customer Help team on 1300 228 123
Our team are locally based out of our Bendigo Call Centre, and are available to chat from 8:30am - 5:30pm, Monday to Friday (except National Public Holidays)