Which size sim card do I need?
There are a few different SIM card types available. We will send you a special SIM that will fit any device – Just simply pop out the one you need.
Lost, damaged, or misplaced SIM card?
If you happen to lose or damage your SIM card just let us know and we will organise a replacement for you.
Please note: SIM card replacements may incur an $15 replacement fee
Requesting a new SIM card via SmartCentre
The easiest way to order a replacement is to open an enquiry through SmartCentre.
Once you have logged into SmartCentre, click the Raise Enquiry button.
To submit an enquiry for a replacement SIM card, select an enquiry type of Accounts & Billing and in the description text box please provide us with the mobile number of the service that needs a replacement SIM and the address you require it sent to.
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If you are unable to raise an online enquiry, you can also:
- Chat with us online via our website.
- Email your replacement SIM request and account details to customerhelp@bendigotelco.com.au.
- Call our friendly Customer Help team on 1300 228 123, 8.30am – 5.30pm Monday – Friday (AEDT)
How to activate your new sim card
You can activate your new SIM by logging into your Smart Centre account. Once you have logged in, simply click on ‘Activate SIM’.
The Activate SIM link will appear only when there is a pending mobile activation.
Alternatively, you can request your SIM be activated by contacting our Customer Help team:
- Chat with us online via our website.
- Call our friendly Customer Help team on 1300 228 123, 8.30am – 5.30pm Monday – Friday (AEDT).
**Please note services can only be activated during business hours and may take up to 4 hours for your activation to be completed.