On July 19 our direct debit payment processor informed us that there was a change made in error to the account status of Bendigo Telco as part of their routine system scans.
This resulted in a small number of transactions being duplicated and as a result, some
clients will have been double charged.
Will I receive a refund?
Yes, you will. We're working closely with our payment partner to identify affected customers and issue refunds.
When will I receive the refund?
Due to bank processing times, these funds are expected to be returned
within two business days but can be longer than this for smaller banks, credit unions and building societies.
What amount will be refunded?
You will receive a refund to the total of the duplicate amount withdrawn from your account.
My account was affected by I haven't received my refund yet
If you haven't received your refund by July 31, please call our Customer Help team on 1300 228 123 at your earliest convenience. We will work with you to rectify the issue.
Are there other ways I can pay my bill in the future?
Yes, certainly. Please check the bottom of your bill for a full list of the different ways you can pay your account.