The Bendigo Telco Service Delivery teams work diligently to fulfil orders promptly and without unexpected delays. In this article, you can find the expected order delivery timeframes. As we receive updates from our wholesale suppliers, we will update this list to reflect up-to-date lead times
The lead times provided in this article commence once our Service Delivery teams accept an order.
Cloud and Datacentre Services
| Product | Description | New | Modify | Cancel |
| Shared Compute (Virtual Servers) | Virtual Servers on Bendigo Telco shared IaaS platform | 1 week | 1 week | 30 days |
| Managed Compute (Dedicated Blade) | Dedicated Hosted Blade hardware for customer cloud services |
TBC upon order
|
TBC upon order |
30 Days |
| Backup as a Service (BaaS) | Cloud-based backup solution |
TBC |
TBC |
30 days |
| Office365 | Cloud office software from Microsoft |
1 week |
1 week |
30 days |
| Exchange Online | Cloud email solution from Microsoft |
1 week |
1 week |
30 days |
Voice Services
| Product | Description | New | Modify | Cancel |
| SIP - New Number, Pilot Number or New Number Range | SIP Voice Solution based on AAPT SSaaS Product | 2 weeks | 2 weeks | 30 days |
| SIP - Port In |
SIP Voice Solution based on AAPT SSaaS Product Note: Porting in from another provider. Pilot number testing must be completed before port is ordered. Lead-times commence once confirmation of testing has been received. |
6 - 8 weeks | 6 - 8 weeks | 30 days |
| Avaya Phone Systems - Switch Management |
Configuration management for Avaya switches |
N/A | N/A | 30 days |
Data & Network Services
| Product | Description | New | Modify | Cancel |
| VPN - Internet Data Feed | Internet for Managed Networks | 2 weeks | 2 weeks | 30 days |
|
VPN - Access
|
VPN Access | 4 - 6 weeks | 4 - 6 weeks | 30 days |
|
VPN - Access
|
VPN Access | 6 weeks | 6 weeks | 30 days |
|
VPN - Access
|
VPN Access | 16 weeks | 6-16 weeks |
30 days |
|
VPN - Fortinet Firewall |
Hosted Firewall for Managed Networks | 4 - 6 weeks | 4 - 6 weeks |
30 days |
|
Premium Internet
|
Direct internet service | 4 - 6 weeks | 4 - 6 weeks |
30 days |
|
Premium Internet
|
Direct internet service | 16 weeks | 6-16 weeks |
40 days |
|
Premium Internet
|
Direct internet service | 4 - 16 weeks | 4 - 16 weeks |
30 days |
|
OneCloud
|
Private Connectivity to major cloud providers | 4 weeks | 4 weeks |
30 days |
e-Solutions
| Product | Description | New | Modify | Cancel |
| DNS Hosting | DNS Hosting on Bendigo Telco infrastructure | 1 week | 1 week |
30 days |
| SSL Certificates | Provision of SSL Certificates | 1 week | 1 week |
30 days |
| Domain Name Registration | Registration and maintenance of domain names | 1 - 2 weeks | 1 - 2 weeks |
30 days |
Custom Solutions
We will provide provisioning lead-time estimates when submitting proposals that include a customised technical solution not listed above.