We understand from time to time issues happen outside of our control. Every carrier providing NBN services are in the same boat.
Some of the things that may prevent the installation appointment:
- Weather conditions that prevent nbn™ technicians completing work
- Previous appointments that hold up your nbn™ technician
- Property Access not suitable for the nbn™ technician
Due to the nature of the way NBN manages the installations it is normal for you to know before us if your appointment goes wrong. We are notified by nbnCo, however, sometimes this can be up to 48 hours after the original appointment time.
If we have to reschedule your nbn™ appointment, we work hard to get the next available appointment in the nbn™ calendar, however, as it normally takes at least a week for the initial appointment it may take another week or two to reschedule a new appointment time depending on the availability of NBN technicians.