If you’re having trouble connecting to the internet, you should always attempt restarting your router before reporting the fault. Follow these simple steps:
- Remove the power cable from your router for 10 seconds, then plug it back in.
- Wait 2 minutes for the router to settle and go green – now check to see if your internet connection has restored.
If this reboot does not rectify the situation, please report your connection fault to our Customer Help Team for further troubleshooting:
- Chat with us online via our website.
- Call our friendly Customer Help team on 1300 228 123, 8.30am – 5.30pm Monday – Friday (AEDT).