If you have a question about your bill, a problem with your service, or need something answered, the easiest way to get what you need is by submitting a support request in SmartCentre.
How do I raise a support request in SmartCentre?
- Log in to SmartCentre.
- Select Enquiry under the 'Help & Support' section
- Choose the type of enquiry you have and provide a description. Please give us much detail as possible to ensure we can give you the right type of help.
- Submit your enquiry
Once your enquiry has been submitted you will receive a ticket number and an email with a copy of your message.
When your ticket has been updated by our team, you will also receive an email with the message from our team. You can click the link within this email to be brought back to SmartCentre, where you can provide respond and provide further updates.
How do I see a list of tickets open against my account?
- Log in to SmartCentre.
- Select My Tickets under the 'Help & Support' section
- The My Tickets screen will show you a list of your account's tickets and their current status.
How do I see ticket updates after I submit my enquiry?
You will an email with relevant ticket updates from our team. You can also review these updates and provide additional information to our team within SmartCentre
- Log in to SmartCentre.
- Select My Tickets under the 'Help & Support' section
- Select the ticket number of the relevant request you'd like to review
- Notes will appear within this screen, and you can use the text box at the bottom of the page to add new notes.
Note: a ticket must be active in order to add new notes. If a ticket is closed and you would like to add a new update, please create a new ticket and reference the previous ticket number.