In July 2018, Telstra removed wholesale access to their 3G network. Bendigo Telco relied on wholesale access to sell and maintain Telstra 3G mobile services.
To minimise downtime and service disruption for our Telstra 3G customers, we migrated affected services onto the Optus 4G Plus network.
Frequently asked question’s
What does this mean for me?
Moving to the Optus 4G Plus network means we can give you a new plan. The great news is, our new plans are cheaper and come with more calls and included data allowances. You can find the details of your new plan outlined in the service summary section of this letter.
It also means that a newer, faster network will power your device. The Optus 4G Plus network covers 98.5% of the Australian population - from capital cities to regional and rural towns.
What do I have to do to migrate?
You will find a new SIM card for your service(s) included in this letter.
All you have to do is change the SIM card in your device(s) on June 28th. We'll send you a text message to remind you on June 27th.
Do I have to activate my new SIM card?
No, you don't. We will automatically activate your SIM card for you on June 28th at 6.00am. If you replace your SIM card after this time, your service(s) should work as normal.
How do I change my SIM card?
Changing the SIM card in your phone differs between most makes and models. Generally, your SIM card can be found in the back your device beneath the rear cover or inserted in the side of your device in a SIM card tray.
Why did Telstra do this?
Telstra are in the process of preparing for the launch of 5G telecommunications technology. The removal of wholesale access to the Telstra 3G network was part of planned upgrades in preparation for 5G.
I've changed my SIM card. However, my phone isn’t working?
If you've changed your SIM card over on or after June 28th, it may take a little while for your phone to recognise the change. Try turning your phone off and on again to see if it picks up the new network.
If your phone still doesn’t pick up the new network, you may reside outside the coverage zone of Optus 4G Plus. You can view the coverage map online by visiting: https://www.optus.com.au/shop/mobile/network/coverage.
How much will my new plan cost?
Your new plan details are outlined in the Service Summary section of the letter we sent affected customers. The Service Summary section compares your old service(s) and your new service(s) side by side. Your new plan(s) will either cost the same monthly fee or in most cases, will be cheaper. All our new plans provide you with more calls and included data allowances.
Will I get a new phone number?
No - your number will stay the same.
Will I receive a pro-rata credit for the month I paid in advance for my old plan?
A pro-rata monthly service fee credit will be applied to your July bill for the monthly access fee you initially paid in advance upon connection of your service. You will then also be billed one month in advance for your new plan.
What will happen to my voicemail?
After Telstra closes their 3G network on June 30th, you will no longer have access to Telstra's Message Bank. Your Optus 4G Plus service includes voicemail.
You will receive a text message shortly after your SIM card is activated to set up your new Optus Voicemail service by dialling 321
What do I do with my old SIM card?
Your old SIM card can be discarded.
Is my new plan on a contract?
No, your new Optus service(s) are month to month (uncontracted), you are free to change providers at any time should you wish.